Frequently Asked Questions
Where are your servers?
All of our server equipment is situated in one of the leading Tier 3 data centres located in Adelaide.
Can you host country specific domain?
Yes, as long as you have the registry keys for the domain name then the DNS can be set to point to Adelaide Cloud’s servers.
Why should I use Australian Servers?
If your customer target market is mostly Australian, they’ll thank you for not hosting overseas – website response and download times can be significantly faster for a visitor to your web site from Australia.
Fast response times to technical difficulties. Different time zones can result in delays in attending to urgent matters, as web hosts with offshore servers may need to rely on third parties to address any problems.
At Adelaide Cloud, our servers are located in Adelaide and we’re regulated by Australian laws so we can protect your data from scrutiny by foreign governments.
What is your policy towards spam?
We do our best to stop it. All incoming mail is passed through a spam filter. All web servers that need to be able to send email must go through one of our outgoing SMTP servers. These are monitored to minimize the chances of them being used for spamming.
What sort of equipment is in place to ensure that my site is up?
From the data centre to our hosting infrastructure we operate an N+1 policy (N – Necessary). This starts at the data centre which provides a highly fault-tolerant hosting environment including: two paths into the building for electricity and data; Nx2 +1 UPS’s and N+1 back-up generators; redundant air conditioning; multi-level security and retardant gas fire suppression. Our server equipment follow the same path with at least two paths from external switching through CPUs, storage and backup.
What type of support do you offer?
If you’re working through a reseller, we’ll work with them to provide help as required to get your service up and running.
If you’re dealing directly Adelaide Cloud offers a wide range of technical support to help you get your website, email, storage or backups up and running. Our support starts from the very beginning at the pre-sales stage, ensuring that you have all the technical information you need to make an informed decision.
When requested, we’re happy to help and provide technical resources on issues such as:
- Domain registrations
- Site setup
- Domain delegation
- Email setup
- LAMP (Linux, Apache, MySQL, PHP) web development
- Microsoft (ASPX, .net, SQL Server, IIS) web development
- Phone and tablet app development and database integration
- Systems administration for you and your clients if need be
Our purpose is to provide a comprehensive hosting and technical support service to help you service your customers better.